Change my dates or times
Amend your travel dates online in under a minute with Flexible Cancellation Cover, or call the operations desk and we will move the slot for you.
Manage my bookingHelp centre
Help and support
Our Heathrow operations desk is staffed every hour of every day. Find quick answers below, or email us and a real person will reply within minutes.
Popular topics
What do you need help with?
Where do I meet the driver?
Your confirmation email names the exact forecourt zone for Terminal 2, 3, 4 or 5. Call us 15 minutes before you arrive so the chauffeur is already in the bay.
Read the terminal guideMy flight is delayed
Do nothing. We track your inbound flight automatically and reposition the vehicle for the actual landing time. There is no delay surcharge.
See delay policyPrices and what is included
Fixed tariff from £60 for 1 day, £72 for 3 days and £90 for 7 days, then £3 for each day beyond 11. Every price includes chauffeur collection, secure storage, full insurance and return delivery. Extras are optional and shown at checkout.
View the price guideContact
Reach the Heathrow operations desk
Our reservations inbox and driver dispatch desk run 24 hours a day, 365 days a year, including bank holidays and Christmas. Your dedicated 24/7 direct line is included in your booking confirmation.
- bookings@heathrowvaletparking.com
- Direct line
- Shared in your booking confirmation
- Opening hours
- 24 hours, every day
FAQ
Quick answers
The eight questions our support desk is asked most often.
What is Heathrow meet and greet parking?
Heathrow meet and greet parking is a valet service where a vetted driver meets you at the departures forecourt of your terminal, takes your car and parks it in a secure compound. On return, the car is brought back to arrivals. There is no shuttle bus and no car park to navigate.
How much does Heathrow valet parking cost?
Heathrow meet and greet parking starts at £60 for 1 day. A 3-day stay is £72.00 (£24.00 per day), 7 days is £90.00 (£12.86 per day) and 11 days is £113.00, then just £3 for each additional day. Every price is fixed at booking and includes chauffeur collection, secure CCTV parking, full insurance and return delivery to your terminal.
Is meet and greet cheaper than Heathrow short stay parking?
Yes. For any stay longer than 24 hours, meet and greet is typically 50–70% cheaper than Heathrow short stay car parks, and it removes the transfer time that off-airport long stay parking adds.
Which Heathrow terminals do you cover?
We cover Terminal 2, Terminal 3, Terminal 4 and Terminal 5, 24 hours a day, 365 days a year, including bank holidays and Christmas.
Where exactly does the driver meet me?
At the departures forecourt of your terminal, in the signposted meet and greet or valet bays. Your confirmation email contains the exact zone, a map and the operations phone number.
How early should I arrive for drop-off?
Arrive at the forecourt at your booked time. Call our operations team roughly 15 minutes before you arrive so the driver is already in the bay when you pull in.
How long does the handover take?
The average kerbside handover is under four minutes, including the photographic vehicle condition check and signing your receipt.
Is my car insured while it is parked?
Yes. Your vehicle is covered by comprehensive motor trade road risk and storage insurance from the moment we accept the keys until you take them back at arrivals. Certificates are available on request.